HOW DOES IT WORK?
The launch of a new Edit will always be announced on the first day of the month of release, and will always go on sale at midday (UK time) on the final Friday of the month of release.
Each Kostüme Edit is available in strictly limited volumes, for a limited time period. When it's gone, it's gone.
We publish teasers across our different channels from the date of announcement through to the Sales Launch.
Some content will be cross-posted between accounts, and some will be exclusive to subscribers of a particular channel. As such, the only way to truly stay in the loop is to follow them all. Those pesky marketers, eh?*
*We'd love to claim to be clever marketers, and that we have a strategy for this. The reality is we have to juggle a million different things and probably forgot to cross-post some of the content.
Kostüme Edits will always go live for sale at midday (UK time) on the last Friday of the month of release. Products will then be live for pre-order for two weeks OR until each item sells out.
When a product sells out there will be an option to join a wait list for returns, but we cannot guarantee availability after this point.
Payments are processed securely via our third-party payment provider, Stripe.
As a brand that prioritises environmental responsibility, we donate 1% of every transaction directly to Stripe Climate. To find out more, please click here. (Note this link opens in a new browser window and will bring you to a third party website, owned and operated by an independent party.)
Manufacturing typically takes between 6-8 weeks, starting from the moment the Edit closes.
With the unprecedented global events of recent years still affecting some supply chains, there is always an unforeseeable risk that it may take a little longer. But, it may also be shorter, and this is something we are working towards achieving with our partners.
Either way, you will be kept fully up to date via your account and update emails, so you always know where your products are in the process.
When the products are ready for delivery, they will be sent to our UK hub for processing. Given our pre-order business model we only offer a standard flat rate shipping service, unless otherwise specified.
Whilst we do prioritise eco-friendly logistics partners, shipping and returns still cause an unavoidable environmental impact, so we ask customers to be mindful of this when ordering. Check the product information carefully in advance, especially sizing. Check your address details are complete and accurate. Please don't order products you might not really want or need.
For our apparel and accessories, we offer two basic shipping and returns policies for UK and Rest of World:
Free shipping and returns on orders over £75
£5 delivery fee on orders under £75
Rest of World:
Free Worldwide shipping on orders over £100
£10 delivery fee on orders under £100
For our art prints, we have to charge for shipping due to the size and nature of the protective packaging:
£10 delivery fee
Rest of World:
£25 delivery fee
Our pre-order model is designed to ensure every item finds a home, thereby minimising the huge amount of waste inherent in the traditional clothing retail and manufacturing model.
This only works efficiently if every product really does find a home, meaning we need to implement a strict 14-day returns period should you be unhappy with the product for any reason (except in the rare case of faulty goods.) This gives us time to process the return and match up the product with someone on the wait list. Please note this does not affect your statutory rights.
Our full returns guide will launch soon, please see our Terms and Conditions for more information in the interim.
Please note, we are a small but highly focused team. We do our best to reply to every message as quickly as we can. If possible, please wait at least 3 working days before following up.
Ride safe. Have fun!