PRIVACY POLICY
This is the privacy notice of Kostüme Limited, registered in United Kingdom with company number 12827231.
Our registered office is at Newminster House, 27-29 Baldwin Street, Bristol BS1 1LT.
In this document, "we", "our", or "us" refers to Kostüme Limited.
INTRODUCTION
We understand that your privacy is important to you, and we take the protection of your privacy and confidentiality very seriously.
This is a notice to inform you of our policy governing all information that we may record about you.
It sets out the conditions under which we may process any information that we collect from you, or that you may provide to us.
It covers information that could identify you individually (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.
We undertake to preserve the confidentiality of all information you provide to us, where appropriate.
Our policy complies with UK data protection law, in particular UK GDPR.
The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We request that you read the information provided at www.knowyourprivacyrights.org
Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.
The bases on which we process information about you
The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.
If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.
If the basis changes, then, if required by law, we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.
1. Information we process because we have a contractual obligation with you
When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.
In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.
We may use it in order to:
- verify your identity for security purposes
- sell products to you
- provide you with our services
- provide you with suggestions and advice on products, services and how to obtain the most from using our website
We process this information on the basis that there is a contract between us, and on the basis of our legitimate interests.
Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.
Where we process your data only in connection with a contract between us, we shall continue to process this information until the contract us ends or is terminated by either party under the terms of the contract.
In other cases we may retain your data in accordance with our legitimate interests or for the purposes of compliance with laws.
2. Information we process with your consent
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including in relation to our products and services, we process your information based on our legitimate interests or, in certain circumstances, pursuant to your consent.
Where we process information based on consent granted by you, we will continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.
You may withdraw your consent at any time by instructing us at hello@kostume.cc.
3. Information we process for the purposes of legitimate interests
We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.
For example, we may process your data on this basis for the purposes of:
- record-keeping for the proper and necessary administration of our business
- responding to unsolicited communication from you to which we believe you would expect a response
- protecting and asserting the legal rights of any party
- insuring against or obtaining professional advice that is required to manage our business risk
- protecting your interests where we believe we have a duty to do so
4. Information we process because we have a legal obligation
Sometimes, we must process your information in order to comply with a statutory obligation.
For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
This may include your personal information.
5. Information relating to your method of payment
Payment information is never taken by us or transferred to us either through our website or otherwise. Our employees and contractors never have access to it.
At the point of payment, you are transferred to a secure page on the website where your payment details are processed by our third-party payment provider. These pages may be branded to look like we are providing the service, but it is not controlled or accessible to us.
6. Sending a message to our support team
When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.
We record your request and our reply in order to increase the efficiency of our business.
We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.
7. Complaining
When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint.
8. Affiliate and business partner information
This is information given to us by you in your capacity as an affiliate of us or as a business partner.
We use this information in connection with our business relationship and in accordance with any agreement entered into between us.
USE OF INFORMATION WE COLLECT THROUGH AUTOMATED SYSTEMS WHEN YOU VISIT OUR WEBSITE
1. Cookies
Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.
Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.
Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.
Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.
We use cookies in the following ways:
- to track how you use our website
- to record whether you have seen specific messages we display on our website
2. Personal identifiers from your browsing activity
Requests by your web browser to our servers for web pages and other content on our website are recorded.
We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.
We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.
If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.
3. Our use of re-marketing
Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website.
We may use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.
DISCLOSURE AND SHARING OF YOUR INFORMATION
1. Information we obtain from third parties
Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.
2. Credit reference
To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.
3. Data may be processed outside the European Union
We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business from service providers such as Mailchimp.
Accordingly data obtained within the UK or any other country could be processed outside the European Union.
For example, some of the software our website uses may have been developed in the United States of America, Canada or Australia.
ACCESS TO YOUR OWN INFORMATION
1. Access to your personal information
At any time you may review or update personally identifiable information that we hold about you, by signing in to your account on our website.
To obtain a copy of any information that is not provided on our website you may send us a request at hello@kostume.cc.
After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.
2. Removal of your information
If you wish us to remove personally identifiable information from our website, you may contact us at hello@kostume.cc.
This may limit the service we can provide to you.
3. Verification of your information
When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
OTHER MATTERS
1. Use of site by children
We do not sell products or provide services for purchase by children, nor do we market to children. If you are under 18, you may use our website only with consent from a parent or guardian.
2. Third-party links
When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their individual privacy statements.
3. Change of ownership
Should we be, or enter into, discussions relating to a situation where we might be acquired or otherwise merge with or acquire another company, your information may be shared and/or transferred so that we may continue to sell products to you or otherwise continue our existing obligations to you.
4. How you can complain
If you are not happy with our privacy policy or if have any complaint then you should tell us by email. Our address is hello@kostume.cc
5. Retention period for personal data
Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:
- to provide you with the services you have requested;
- to comply with other law, including for the period demanded by our tax authorities;
- to support a claim or defence in court.
6. Compliance with the law
Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, please contact us.
7. Review of this privacy policy
We reserve the right to modify or update this privacy notice from time to time as necessary. Changes take effect immediately upon posting, and the terms that apply to you are those posted here on the day you use our website. We advise you to review them regularly.
If you have any question regarding our privacy policy, please contact us.